Purchasing shoes, handbags, clothes, T-shirts, jeans, hats, sunglasses, purse and so on from www.packshoes.com, you should agree to accept the following policy below.

• Order Procedure:

  1. Send an email to us with the following information:
  *Shoes ID and Shoes Size from our website.
  *Quantity you want.
  *Your contact details (Full name, Address, Zipcode, Fax, City, Country and Telephone).
  2. We send you confirmation email after receive your order information.
  3. Make the payment and then send name to us.
  4. We confirm the payment and send out the shoes by door to door Express mail in 3 days or so.
  5. We will email the tracking number to you after we deliver the shoes.
  6. Send us your feedback after you get the shoes.

• Price:

  The price includes the shipping cost and the insurance. We offer very competitive price to our customers (price vary from the quantity you order). You can save more than 30% from packshoes.com than other suppliers, please email us for more details. If you are not satisfied with the price, please email us as soon as possible.

• Payment:

  The payment is through western union, T/T(bank transfer) or money gram. Please view payment page to learn more.

• Products:

  We have our own nike OEM factory, Packing :original box, retro card, label . We can provide you with very high quality products at a reasonable price! We are looking forward to doing business with you. Do not hesitate and contact with us now! All shoes are brand new. We have woman US size from 5 to 8.5 and man US size from 8 to 13. Most products listed on our website are available and have stocks here. Check size conversion chart.

Mini order:

For wholesale business, the minimum order of our shoes is 12 pairs (a carton) per style and color. But we also accept the small order such as 1 or 2 pairs for the new customers in order to let the customers to know the top quality of our shoes, as well as the excellent and prompt service we offer.

For retail business, the minimum order is not limited, You can mix order in any model & any color & any size shoes. For example, you can buy a pair of shoes, a piece of T-shirt and a bag at a time.

Delivery time:

Usually, we will send the goods within two working days after we get the payment. Once we ship out the shoes, we will provide you with the tracking numbers for tracking. Normally, it will take 3-5 working days for the shoes to travel to UK, 5-7 working days to North America, and 7-9 working days to other countries and areas.
See ways of delivery.

Shipment:

We handle all kinds of shipping ways according to the customer’s request, such as by sea, by air, by express(EMS, DHL, TNT, FEDEX, SODEXI,UPS). Customers are responsible for providing a full valid address for delivery. You are responsible for getting mail forwarding if you are moving home or going on a vacation in case that you can not anticipate when you will be at home at the time the package is due to arrive. Please view shipment page to learn more.

Return policy:

If you are not satisfied with our shoes, you can ship back. We will refund the money of shoes to your next orders. Please make sure it's in unworn and unused condition as well as original packaging.

When return, please write the necessary information on a paper and put in the parcel, so we know where it is from : the item ID (same as in our website) and your email address.

Customs policy:

We have many methods and experiences in clearing the customs, so your package will be safe to deliver. But once there has an exception, like your package was held at your country customs, we will attempt to let it to be released. If not, then we will refund the money of products to your next order, but the shipping fees is not refundable.  If the package have problem in Chinese customs, we will resend it to you again. And you will not need to pay any other charge.

All packages must be signed for. If no one is at home to receive your package, then it will be held in your local post office until you are able to sign for the package.